eCommerce that helps your
business grow

FAQ's

• addremoveWhat UK eCommerce platform is right for my business?

  When choosing an eCommerce provider, we recommend you consider the following:

  • Content Management System (CMS) - Can you easily manage product information, inventory levels and general website text and images from the eCommerce platform?
  • Website design - Do you prefer a bespoke site or an off the shelf template used 1000's of times? Ask for website examples so you can check the quality for yourself.
  • Website speed - Does the eCommerce platform deliver fast and performant websites? Slow and clunky websites will decrease conversions and organic rankings.
  • Accessibility - Reputable eCommerce platforms will build eCommerce sites to accessibility best practices as standard. Keep an eye out for this!
  • Search Engine Optimisation (SEO) - Is SEO tooling included?
  • Hidden charges - Is hosting, SSL certifcate, domain and email setup, and training included?
  • Promotions and gift cards - Will these features benefit you? Does the eCommerce provider offer these?
  • Integrations - Does the eCommerce provider offer social media or email marketing integrations? For bricks and mortar retailers, a vital question to ask is do they offer a built-in POS sytem too? A unified platform will eliminate the need for multiple systems and duplicate efforts, saving you time.
  • Payment providers - What payment providers does the eCommerce platform integrate with?
  • Support - Is reliable and timely support available?

  Read our blog, "Technical features that help your business grow" for helpful advice and tips on choosing the eCommerce platform that's right for you.

• addremoveWhat are the top 10 features of an eCommerce website?

  Essential B2C eCommerce features that will help you grow your business:

  • Responsive design - Does it work well across desktop, tablet and mobile?
  • Web speed optimisation - Does the page load quickly?
  • Transparent delivery and returns policy - Builds trust
  • High-quality content - Product images and descriptions
  • Easy customer support - Responsive support by email, social or live chat
  • User friendly navigation and global search - Is it easy for customers to find your products?
  • Multiple payment methods - Including Buy Now Pay Later options such as Klarna
  • Secure and seamless checkout experience - Is it quick and easy to checkout? Are your customers confident their card details safe?
  • Engaging design - Does your site stand out from your competitors?
  • Revenue generators - Do you offer loyalty schemes, promotions or promo codes to increase engagement rates?

• addremoveHow much does an eCommerce site cost?

  Prices to design and build your eCommerce site vary. We have a solution for everyone, from template based designs to help start-ups get up and running, to complex and bespoke for large retailers looking to modernise, grow their sales and get their in-store and online in check once and for all.

  We integrate with Dojo, Opayo, PayPal, Judo Pay and Stripe as our secure payment gateways. We also offer Klarna via Stripe and JudoPay, and V12 Retail Finance if you wish to offer customers a finance solution. For Stripe, we charge up to 1.9% + 20p transaction fee, this includes the 1.5% + 20p that Stripe charges. We can offer lower rates to businesses transacting more than £7000 per month. Pay by card, Apple or Google Pay, and Klarna or ClearPay with Stripe. Dojo eCommerce rates are negotiated directly with Dojo, and you can use Dojo payments in-store and online!

  The cost to build your eCommerce site is included in your subscripiton free if you opt for a 12, 24 or 36 month contract. For pay as you go plans, we charge an upfront fee starting from £1995 to design and build your eCommerce site.

  Our Scale plan includes 3rd party integrations and supplier feeds. Sites are built to best practices and we sort the data and content migration for you, ensuring existing SEO strategies are migrated and 301 re-directs setup.

• addremoveCan I use the same products in-store and online?

  Yes, that's the beauty of Saledock! Upload your products once, and they are available to sell online and in any store of your choosing. If prices vary per store and online you can change the prices for each too.

• addremoveHow does eCommerce work with Saledock POS?

  Saledock offers an all-in-one POS and eCommerce solution, with a web based back office; your business management hub. From the back office you have complete control over eCommerce content and multi-channel products. You can even run an in-store and online promotion in just as few clicks, and add a promotional banner to your homepage. We'll design and develop your eCommerce site, and provide one-on-one onboarding and training before going live with your site. You'll also be able to process click and collect orders straight from your POS device.

• addremoveDo you integrate with other eCommerce systems?

  Saledock offers a basic stock level sync between Saledock ePOS and Shopify/Woocommerce only. We don't offer further integration as we offer our own eCommerce solution. Our approach is to make business management as simple as possible. Rather than maintaining and paying for separate systems, we offer an all-in-one solution. This means you have one solution to manage online orders and both in-store and online inventory. Third party integration still requires 2 systems where data is often duplicated and not always in sync. We've chosen a different route to eliminate the need for 2 systems.