eCommerce that helps your
business grow

FAQ's

• addremoveWhat UK eCommerce platform is right for my business?

  When choosing an eCommerce provider, we recommend you consider the following:

  • Content Management System (CMS) - Can you easily manage product information, inventory levels and general website text and images from the eCommerce platform?
  • Website design - Do you prefer a bespoke site or an off the shelf template used 1000's of times? Ask for website examples so you can check the quality for yourself.
  • Website speed - Does the eCommerce platform deliver fast and performant websites? Slow and clunky websites will decrease conversions and organic rankings.
  • Accessibility - Reputable eCommerce platforms will build eCommerce sites to accessibility best practices as standard. Keep an eye out for this!
  • Search Engine Optimisation (SEO) - Is SEO tooling included?
  • Hidden charges - Is hosting, SSL certifcate, domain and email setup, and training included?
  • Promotions and gift cards - Will these features benefit you? Does the eCommerce provider offer these?
  • Integrations - Does the eCommerce provider offer social media or email marketing integrations? For bricks and mortar retailers, a vital question to ask is do they offer a built-in POS sytem too? A unified platform will eliminate the need for multiple systems and duplicate efforts, saving you time.
  • Payment providers - What payment providers does the eCommerce platform integrate with?
  • Support - Is reliable and timely support available?

  Read our blog, "Technical features that help your business grow" for helpful advice and tips on choosing the eCommerce platform that's right for you.

• addremoveWhat are the top 10 features of an eCommerce website?

  Essential B2C eCommerce features that will help you grow your business:

  • Responsive design - Does it work well across desktop, tablet and mobile?
  • Web speed optimisation - Does the page load quickly?
  • Transparent delivery and returns policy - Builds trust
  • High-quality content - Product images and descriptions
  • Easy customer support - Responsive support by email, social or live chat
  • User friendly navigation and global search - Is it easy for customers to find your products?
  • Multiple payment methods - Including Buy Now Pay Later options such as Klarna
  • Secure and seamless checkout experience - Is it quick and easy to checkout? Are your customers confident their card details safe?
  • Engaging design - Does your site stand out from your competitors?
  • Revenue generators - Do you offer loyalty schemes, promotions or promo codes to increase engagement rates?
• addremoveHow much does an eCommerce site cost?

  Prices start from £1495 for small businesses/start-ups to £5995 for larger retailers with bespoke integrations. Depending upon complexity sites typically take 4 - 12 weeks, the average between 4 - 6 weeks from design to go live; a fast turnaround for an eCommerce site. We use Dojo eCommerce and Stripe as our secure payment gateways. For Stripe, we charge up to 1.9% + 20p transaction fee, this includes the 1.4% + 20p that Stripe charges. We can offer lower rates to businesses transacting more than £7000 per month. Pay by card, Apple or Google Pay, and Klarna or ClearPay with Stripe. Dojo eCommerce rates are negotiated directly with Dojo, and you can use Dojo payments in-store and online!

  Some businesses charge several thousands for an eCommerce site with a low monthly fee, others charge nothing upfront but you'll have to sign a contract and pay between £300-500+ per month over a period of 3-5 years. We've opted for an in-between approach. We charge from £1495 for your eCommerce site then £129 per month (Unified plan - EPOS and eCommerce) which includes an SSL certificate, Azure hosting, support and on-going feature development.

• addremoveCan I use the same products in-store and online?

  Yes, that's the beauty of Saledock! Upload your products once, and they are available to sell online and in any store of your choosing. If prices vary per store and online you can change the prices for each too.

• addremoveHow does eCommerce work with Saledock POS?

  Saledock offers an all-in-one POS and eCommerce solution, with a web based back office; your business management hub. From the back office you have complete control over eCommerce content and multi-channel products. You can even run an in-store and online promotion in just as few clicks, and add a promotional banner to your homepage. We'll design and develop your eCommerce site, and provide one-on-one onboarding and training before going live with your site. You'll also be able to process click and collect orders straight from your POS device.

• addremoveDo you integrate with other eCommerce systems?

  Saledock does not integrate with third party eCommerce sites and we don't use a white labelled solution. Why? Because our approach is to make business management as simple as possible. Rather than maintaining and paying for separate systems, we offer an all-in-one solution. This means you have one solution to manage online orders and both in-store and online inventory. Third party integration still requires 2 systems where data is often duplicated and not always in sync. We've chosen a different route to eliminate the need for 2 systems.

• addremoveDo you use a drag and drop website builder?

  No! eCommerce sites are built on the Saledock eCommerce platform. We pride ourselves in offering eCommerce sites bespoke to you. Our in-house team of UI/UX designers and software developers will design and develop your eCommerce site tailored to your brand and business needs. We'll build an eCommerce site that makes your brand shine, so you stand out from the crowd! You'll still have full control over your imagery and content using Saledock's eCommerce content management features available in the back office.