Loyalty help centre

Tap Loyalty from the left hand navigation to view and create loyalty rewards. By default, the rewards list shows all active rewards ordered alphabetically by name (A first), displaying the number of times each reward has been used. Check Show inactive to show inactive rewards and Show expired to show expired rewards. Search for a reward by Name. All columns except the Active status are sortable.

There are 2 types of loyalty rewards; Redeem points rewards and Repeat customer rewards.

Add a point based reward

Tap Add to add a new reward. Select the Redeem points reward type then complete the following information:

• Reward name - Add the name used to identify the reward. On your POS device, the reward name will be displayed when viewing the list of available rewards. On your ecommerce site, the reward name(s) will also be displayed on the checkout page to indicate to customers which rewards are available and which can be redeemed. Keep it short and precise
• Start and end date - Specify the start and end date in which the reward is valid. If the reward has no end date, set the end date to years in the future
• Points to redeem reward - The number of points a customer requires to redeem the reward
• Store availability
• Customer group - If the reward is only applicable to customers within a certain group, select a group from the list
• Description - For internal reference
• Reward is active

Tap Save to save the reward. You'll now be able to enter information about the reward itself.

Specify if the reward is a fixed or percentage discount, state the value and the minimum spend required to receive the reward. If you wish the reward to only be valid on only certain products, brands, categories or tags select Apply to specific products or product types? Type in a product, brand, category or tag and select the relevant result from the list. Multiple can be added. Tap Save to save the reward changes.

Add a repeat customer reward

Tap Add to add a new reward. Select the Repeat customer reward type then complete the same information as the Redeem points reward minus the Points to redeem field which will not be displayed.

Tap Save to save the reward. You'll now be able to enter information about the reward itself.

Repeat customer rewards are created in the following format:

1. When a customer makes {x} purchases spending a minimum of £{0.00} on any {product, brands, categories or tags}. Input the number and types of products the customer needs to buy to receive the reward.

2. Specify the Then rule by choosing from the following options: pay a fixed price, receive a discount or get the following product:

• Pay a fixed price - Input the discounted price
• Recieve a discount - Input the discount that will be applied. Specify if the discount is a fixed or percentage discount, state the value and the minimum spend required to receive the reward
• Get the following products - As with Step 1 specify the relevant products the customer will get for free or at a discount price. Select free or discounted, if discounted is selected specify the discount and required minimum spend

View a reward

Tap the reward name from the list to view the reward information and the full sales history. The sales history shows all orders that have used that reward. All fields can be updated and the reward can be set to inactive if you no longer wish to use it, but don't wish to delete it if you plan to activate it again in the future. Tap Save to save any amendments or Delete to delete the reward.